At Truzee, we aim to make the delivery process as smooth and transparent as possible. Since our garments may involve different production processes, dispatch timelines can vary from product to product.
Please read this policy carefully before placing your order.
Truzee offers Indian and fusion occasionwear, including but not limited to blouses, lehengas, sarees, sharara sets, co-ord sets, corsets, and festive separates.
These Terms apply to all users of the website, including browsers, customers, vendors, and others who access or use the website.
By using this website, you also agree to our Shipping & Delivery Policy, Return & Exchange Policy, Privacy Policy, and any other policy displayed on our website.
This document is an electronic record under the Information Technology Act, 2000 and applicable rules.
This electronic record is generated by a computer system and does not require any physical or digital signatures.
We make every effort to display our products, colours, fabrics, embroidery, embellishments, pricing, and descriptions as accurately as possible.
However, slight variations may occur due to:
Such minor variations are natural in fashion and occasion wear products and will not be treated as defects.
All prices displayed on the website are in Indian Rupees unless stated otherwise.
Prices may change without prior notice. However, once an order is confirmed, the price applicable at the time of purchase will apply to that order.
We reserve the right to correct any pricing errors, typographical errors, product information errors, or availability errors at any time.
If such an error affects your order, we may contact you before processing the order or cancel the order and issue an eligible refund.
Placing an order on our website does not automatically mean that the order has been accepted.
An order is considered confirmed only after:
We reserve the right to refuse, cancel, or limit any order due to product unavailability, payment issues, suspected fraud, pricing errors, operational constraints, or any other reasonable cause.
We accept payments through the payment methods available on our website at checkout.
By making a payment, you confirm that the payment details provided are valid and that you are authorised to use the selected payment method.
Payments are processed through third-party payment gateways. Truzee does not store your complete card, UPI, banking, or payment credentials.
We are not responsible for payment failures, bank delays, payment gateway errors, or transaction issues caused by third-party payment providers.
Product timelines may vary depending on the nature of the garment, availability, production process, embroidery, embellishment work, quality checks, and delivery location.
Estimated dispatch or delivery timelines mentioned on the product page, checkout page, or order communication are indicative and not guaranteed.
Delays may occur due to:
Shipping and delivery are governed by our Shipping & Delivery Policy.
Orders are shipped to the address provided by the customer at the time of placing the order.
Customers are responsible for ensuring that the shipping address, phone number, email address, and delivery details are accurate and complete.
Truzee is not responsible for delays, failed delivery, or additional charges arising due to incorrect or incomplete details provided by the customer.
Once the order is handed over to the courier partner, delivery timelines depend on the courier partner and delivery location.
If a customer refuses delivery, is unavailable, or provides incorrect delivery information, any additional shipping charges, return-to-origin charges, or re-shipping charges may be borne by the customer, subject to applicable law.
Cancellation requests must be raised as soon as possible after placing the order.
Orders may be eligible for cancellation only if they have not been processed, packed, shipped, or moved into production.
Once an order has been processed, packed, shipped, or moved into production, cancellation may not be possible.
If a cancellation request is accepted by Truzee, the eligible refund will be processed to the original payment method or another approved method communicated by us.
Truzee may cancel an order due to product unavailability, pricing errors, payment issues, suspected fraud, operational constraints, or other reasonable causes.
If payment has already been received for such an order, the eligible refund will be processed.
Returns and exchanges are governed by our Return & Exchange Policy.
Due to the nature of occasionwear, embellished garments, limited-run styles, and production-sensitive pieces, returns or exchanges may not be accepted unless the product received is damaged, defective, or incorrect.
To report a damaged, defective, or incorrect product, customers must contact us within 48 hours of delivery with clear photos and videos of the issue, packaging, and order details.
Products must be unused, unworn, unwashed, unaltered, and returned with original tags, packaging, and invoice, wherever applicable.
Items that are used, damaged after delivery, washed, altered, missing tags, or not in original condition will not be eligible for return or exchange.
Final sale items, discounted items, and items specifically marked as non-returnable may not be eligible for return or exchange unless required by applicable law.
Refunds, wherever approved, will be processed to the original payment method or another approved method communicated by Truzee.
Refund timelines may vary depending on the payment gateway, bank, or financial institution.
Shipping charges, convenience fees, COD charges, custom duties, taxes, or other non-refundable charges may not be refunded unless required by applicable law or specifically confirmed by Truzee.
Customers are responsible for selecting the correct size using the size chart and product information available on the website.
Fit may vary depending on the silhouette, fabric, cut, lining, structure, padding, and construction of the garment.
If you are unsure about sizing, we recommend contacting our team before placing the order.
Truzee will not be responsible for sizing issues arising from incorrect size selection by the customer.
Alteration eligibility, if any, depends on the garment, construction, seam allowance, embellishment placement, and feasibility.
Alterations may be chargeable and are not guaranteed for every product.
Truzee reserves the right to decline alteration requests that are not technically feasible or may affect the quality, structure, or appearance of the garment.
Customers are required to follow the care instructions provided with the product or communicated by Truzee.
Many occasionwear pieces include delicate fabrics, embroidery, mirror work, beads, sequins, crystals, trims, or hand-finished details and may require dry cleaning or special care.
Truzee will not be responsible for damage caused by incorrect washing, ironing, dry cleaning, storage, handling, or usage.
You agree not to use this website for any unlawful, fraudulent, harmful, or unauthorised purpose.
You must not:
All content on this website, including images, videos, product designs, text, graphics, logos, product names, styling, layouts, campaign assets, and visual content, belongs to Truzee or its licensors.
You may not copy, reproduce, distribute, modify, publish, display, sell, or commercially use any content from this website without prior written permission from Truzee.
If you share photos, videos, reviews, feedback, testimonials, or other content with us through our website, email, WhatsApp, Instagram, or any other platform, you grant Truzee the right to use such content for marketing, promotional, social media, website, internal, or brand communication purposes, unless you specifically request otherwise in writing.
We may edit, crop, repost, display, or share such content while maintaining the integrity of the original submission.
Our website may contain links to third-party websites, payment gateways, logistics partners, apps, plugins, or external platforms.
We are not responsible for the content, privacy practices, errors, delays, terms, or actions of third-party websites or service providers.
Your use of third-party services may be subject to their own terms and policies.
To the maximum extent permitted by law, Truzee shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website, products, or services.
Our total liability for any claim related to an order shall not exceed the amount paid by you for that specific order.
Nothing in these Terms shall limit any rights available to you under applicable consumer protection laws.
Truzee shall not be liable for delays or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, transport disruptions, courier delays, supplier delays, government restrictions, pandemics, technical failures, or other unforeseen events.
For any order-related issue, complaint, return request, refund query, or grievance, you may contact us at:
Email: contact@truzee.in
Phone/WhatsApp: +91 7011938577
Business Address: [Insert registered/business address]
Grievance Officer: [Insert name/designation/contact, if applicable]
We will make reasonable efforts to acknowledge and resolve customer concerns in accordance with applicable laws.
We reserve the right to update, modify, or replace these Terms & Conditions at any time.
Any changes will be posted on this page.
Your continued use of the website after changes are posted means that you accept the revised Terms.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms, website use, or purchases made from Truzee shall be subject to the jurisdiction of courts in Faridabad, Haryana, India.
For any questions regarding these Terms & Conditions, please contact us at:
Email: contact@truzee.inPhone/WhatsApp: +91 7011938577
