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Frequently Asked Questions

How does your service work?

We are an online customisation service. You start by visiting our website to either upload your design inspiration or browse our design library. Then, share your budget, delivery date, and any specific requirements.We’ll assign a design expert based on your garment needs, and you can book a convenient slot. Your expert will offer free design assistance, discuss the order, help with measurements. Once everything’s confirmed, we start crafting your garment and keep you updated throughout the process until it's delivered to your doorstep.

Where are you located?

While the ordering process happens entirely online, our team has spent over a year painstakingly scouting talented designers and tailors, who are now spread all across India. Depending on your garment needs, we assign you the best expert, whether they're based in Delhi, Mumbai, or anywhere else, to ensure top-notch craftsmanship.

Customisation sounds expensive—what are your pricing and fees like?

We believe customisation should be accessible to everyone, and we strive to make it that way! Our process starts with understanding your budget, and then we work backward to create a design that fits both your vision and your price range. However, there are minimum stitching charges, which you can easily check in the "Tailoring Charges" section on our home feed.

How do you nail my fit ?

We offer guided online measurement support, helping you take precise measurements at home.All you need is a measuring tape—and maybe a little help from a friend or family member.Our expert tailors also make adjustments if anything seems off, ensuring a perfect fit every time.

What types of garments can I customise?

We specialise in everything from special occasion outfits, wedding attire, gowns and evening wear to everyday wear like dresses and tops. We also handle surface embellishments, including embroidery and tassels. Whether you have an inspiration image, your own design idea, or choose from our extensive design library, we can make it all. 

Do I have to pick fabric from you?

No, it’s not necessary! If you’ve already purchased fabric, you can simply courier it to our headquarters, and we’ll make sure it reaches the assigned designer. If you don’t have fabric, no worries—we can source high-quality materials from the best fabric stores at competitive prices, ensuring you get the perfect fabric for your custom garment.

How long does it take to customise a garment?

For simpler garments, like blouses or outfits without any intricate handwork, the process takes about 1 week from order to design and delivery. For more complex pieces, such as garments with handwork or wedding attire, the timeline is typically 2 to 2.5 weeks. We’ll keep you updated every step of the way so you know exactly when to expect your custom creation!